Agreement Overview
Welcome to Medikal, an AI-powered healthcare platform developed by ZeroX Intelligence in partnership with AMR Initiative Rwanda. These Terms of Service ("Terms") govern your use of our platform, services, and applications designed to combat Antimicrobial Resistance (AMR) across Africa.
By accessing or using Medikal's services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our platform.
Important Medical Disclaimer
Medikal is an AI-powered healthcare assistance tool and NOT a replacement for professional medical advice, diagnosis, or treatment. Our AI technology provides:
- Healthcare decision support with 94-95% diagnostic accuracy
- AMR risk assessment and resistance pattern analysis
- Treatment recommendations based on medical evidence
- Medical image analysis and interpretation assistance
Always consult with qualified healthcare professionals for medical decisions. Medikal's AI assistance should complement, not replace, clinical judgment.
Platform Usage Guidelines
Authorized Use
Medikal is designed for use by healthcare professionals, medical institutions, and patients in Africa. The platform includes:
- Desktop applications for offline access in remote areas
- Mobile applications for patients and health workers
- SMS integration for medication reminders
- WhatsApp integration for appointment notifications
- Multilingual support (Kinyarwanda, English, French)
Prohibited Activities
You may not:
- Use the platform for illegal or unauthorized purposes
- Attempt to reverse engineer or modify our AI algorithms
- Share patient data without proper consent and authorization
- Use the platform to provide medical advice without proper qualifications
User Responsibilities
Healthcare Professionals
- Maintain valid medical licenses and certifications
- Use AI recommendations as decision support, not replacement for clinical judgment
- Ensure patient consent for data processing and AI analysis
- Report any platform errors or inaccuracies immediately
Patients and General Users
- Provide accurate and complete health information
- Understand AI assistance limitations and seek professional medical advice
- Maintain account security and confidentiality
- Follow medication and treatment plans as prescribed by healthcare professionals
Data Protection and Privacy
Medikal processes health data to provide AI-powered medical assistance and combat AMR across Africa. Our data handling practices include:
- HIPAA Compliance: Healthcare data protection standards
- Cross-Africa Medical Records: Secure patient data sharing for improved care
- AI Training Data: Anonymized data used to improve diagnostic accuracy
- Local Data Storage: Offline access capabilities for remote areas
For detailed privacy information, please review our comprehensive Privacy Policy.
Intellectual Property Rights
Medikal platform, including all AI algorithms, software, content, and trademarks, is owned by ZeroX Intelligence and AMR Initiative Rwanda. This includes:
- Machine learning models and deep learning algorithms
- Natural language processing systems for multilingual support
- Medical image analysis and diagnostic algorithms
- Platform design, user interface, and user experience elements
Users are granted a limited, non-exclusive license to use the platform for authorized healthcare purposes only.
Platform Availability and Performance
Medikal aims to provide reliable healthcare AI assistance with the following performance targets:
While we strive for continuous availability, planned maintenance and updates may temporarily affect service access.
Limitation of Liability
IMPORTANT LEGAL NOTICE: Medikal provides AI-powered healthcare assistance tools. Liability limitations include:
- Medical Decisions: Final medical decisions remain the responsibility of healthcare professionals
- AI Accuracy: While our platform achieves 94-95% diagnostic accuracy, no system is 100% accurate
- Technical Issues: Platform downtime or technical errors may occasionally occur
- Indirect Damages: We are not liable for indirect, consequential, or punitive damages
Users acknowledge that Medikal is a healthcare assistance tool and accept responsibility for professional medical judgment and patient care decisions.
Account Management and Termination
Account Security
Users are responsible for maintaining account security and confidentiality. Healthcare data security measures include:
- Strong password requirements and multi-factor authentication
- Secure data transmission and storage protocols
- Regular security audits and updates
Termination Policy
Accounts may be terminated for violation of these Terms, misuse of healthcare data, or breach of professional medical standards. Upon termination, access to patient data follows applicable healthcare data retention regulations.
Updates and Modifications
Medikal may update these Terms of Service periodically to reflect platform improvements, regulatory changes, or enhanced features. Updates may include:
- New AI diagnostic capabilities and accuracy improvements
- Additional language support and regional healthcare integration
- Enhanced AMR combat features and resistance pattern analysis
- Expanded cross-Africa medical records network
Users will be notified of significant changes through the platform or email communication.
Governing Law and Jurisdiction
These Terms of Service are governed by the laws of Rwanda and applicable international healthcare regulations. Medikal operates under the oversight of AMR Initiative Rwanda and complies with:
- Rwanda healthcare regulations and medical device standards
- International healthcare data protection standards (HIPAA, GDPR)
- WHO guidelines for antimicrobial resistance combat
- African Union health technology and AI governance frameworks