Information We Collect
Personal Information
- Name, email address, phone number, and contact details
- Professional credentials and healthcare facility information
- Account preferences and platform settings
Health Information
- Medical symptoms, diagnostic data, and treatment history (when provided)
- Medical images and laboratory results (when uploaded)
- AI consultation records and treatment recommendations
Healthcare Data Protection: All health information is encrypted, de-identified when possible, and processed in compliance with HIPAA and international healthcare privacy standards.
How We Use Your Information
Platform Services
- Provide AI-powered medical assistance and diagnostic support
- Generate personalized treatment recommendations
- Maintain secure medical records and patient history
- Enable multilingual healthcare communication
Platform Improvement
- Improve AI diagnostic accuracy through machine learning
- Enhance platform features and user experience
- Conduct anonymized research to combat antimicrobial resistance
Data Security & Protection
Encryption
- • End-to-end encryption for all data transmission
- • AES-256 encryption for stored data
- • Encrypted backup systems
Access Control
- • Multi-factor authentication
- • Role-based access permissions
- • Regular access audits
HIPAA Compliance: Medikal operates in full compliance with HIPAA regulations, ensuring that all Protected Health Information (PHI) is handled with the highest security standards.
Data Sharing & Third Parties
We Do NOT Share:
- Personal health information with advertisers
- Identifiable patient data with third parties
- Medical records without explicit consent
Limited Sharing (Only When Necessary):
- Anonymized, aggregated data for medical research and AMR combat
- Essential service providers under strict confidentiality agreements
- Legal authorities when required by law
Your Privacy Rights
Data Access & Control
- Request access to your personal data
- Correct inaccurate information
- Delete your account and data
Communication Preferences
- Opt-out of marketing communications
- Control notification settings
- Manage data sharing preferences
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience and platform functionality:
Essential Cookies
Required for platform functionality, security, and user authentication
Performance Cookies
Help us understand how users interact with the platform to improve performance
Preference Cookies
Remember your settings and preferences for a personalized experience
Data Retention
We retain your information only as long as necessary to provide our services and comply with legal requirements:
- Account Information: Retained for the duration of your active account
- Health Data: Retained according to medical records regulations (typically 7-10 years)
- Anonymized Research Data: May be retained indefinitely for AMR research purposes
International Data Transfers
As Medikal operates across Africa and internationally, your data may be transferred to and processed in countries other than your own. We ensure that:
- All transfers comply with applicable data protection laws
- Adequate protection measures are in place
- Data sovereignty requirements are respected
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do:
- We will notify you of significant changes via email or platform notification
- The updated policy will be posted on our website with a new effective date
- Your continued use of the platform constitutes acceptance of the updated policy
Privacy Questions & Requests
For any questions about this Privacy Policy or to exercise your privacy rights, please contact us:
We will respond to privacy requests within 30 days in accordance with applicable privacy laws.