Help Center - Medikal Platform

Help Center

Get the support you need to make the most of Medikal's AI-powered healthcare platform

Getting Started

Platform overview and first steps

Platform installation and setup

Creating your first consultation

Understanding AI recommendations

Language selection and preferences

Account Management

User account and profile settings

Profile setup and customization

Password reset and security

Notification preferences

Data privacy and consent

Technical Support

Troubleshooting and technical issues

System requirements and compatibility

Connection and network issues

Performance optimization

Error codes and troubleshooting

AI Assistant Help

Understanding AI features and capabilities

How AI diagnosis works

Interpreting AI recommendations

AMR detection and prevention

Medical image analysis features

Quick Actions

Common tasks and shortcuts

Download Platform

Get the latest version for your device

User Guide

Comprehensive platform documentation

Video Tutorials

Step-by-step video guides

Need Additional Help?

Our support team is here to assist you

Email Support

Get detailed help via email

info@medikalafrica.com

Response within 24 hours

Live Chat

Instant support for urgent issues

Coming Soon

Available 24/7

Support Hours

Monday - Friday: 8:00 AM - 6:00 PM (EAT)

Saturday: 9:00 AM - 2:00 PM (EAT)

Sunday: Closed

Emergency: Email support available 24/7

Platform Information

System Requirements

Desktop: Windows 10+, macOS 10.14+, Ubuntu 18.04+

Mobile: iOS 12+, Android 8.0+

RAM: Minimum 4GB (8GB recommended)

Storage: 2GB free space

Internet: Stable connection required for updates

Security & Privacy

• End-to-end encryption for all medical data

• HIPAA compliant security standards

• Local data processing for privacy

• Regular security updates and patches

• User consent for all data usage